Shipping Policy

Sight Solutions (PTY) LTD ("Sight Solutions”)

PRIVACY POLICY

 Order Processing

  • All orders are processed within 1-2 business days after payment is confirmed.
  • Prescription glasses require 5-10 working days for lens customization.
  • Orders are not delivered on weekends or public holidays.
  • Orders placed after 4:00 PM will be processed the next business day.

We use The Courier Guy for all our deliveries.

 Delivery Zones & Times

Delivery may take anywhere from 5-7 working days, excluding prescription glasses which have to be collected from in-store between 8-14 working days (as per HPCSA guidelines).

Shipping Rates

We offer standard shipping at a price of R100 and FREE SHIPPING for orders above R1500.

Tracking Your Order

  • Once dispatched, you will receive a tracking number via email or SMS.

Delays & Exceptions

Delivery may be delayed due to public holidays and extreme weather conditions. We will keep you informed of any delays and work with Aramex to ensure a smooth delivery.

Damaged or Lost Packages

If your package is damaged or not delivered:

  • Contact us within 7 calendar days of the expected delivery date.
  • We will file a claim with The Courier Guy and offer a resolution (replacement or store credit).

Non-Deliverable Packages

If a package is returned to us due to incorrect shipping details or refusal to accept:

  • The customer is responsible for re-shipping fees.

Contact Us

For help with shipping, email us at info@sightsolutions.co.za or contact us using our Contact Page.